Report of Results

After completion of the evaluation, candidates are instructed to report to the proctor to receive their score reports. For full details on how test results are reported, including the scale score concept, please refer to the current Handbook.


  • Under no circumstances will individual examination scores be reported to anyone but the individual who took the examination. Scores are released only to the candidates and are reported in written form only, in person or by U.S. mail. Scores are not reported over the telephone, by electronic mail or by facsimile.
  • Names of applicants who do not pass the examination are confidential and are not revealed under any circumstances, except by legal compulsory process.
  • Aggregate scores without personally identifiable markers may be used by the NCBDE Board and/or Examination Committee in collaboration with the testing agency to set the cut score/passing point for the examination and to analyze performance of specific test items.
  • All information provided to NCBDE may be used for a variety of analyses to study diabetes educators, certified diabetes educators, and the practice of diabetes education. However, information sharing will be limited to data reports in aggregate form or documents that do not contain personally identifiable information.
  • Published studies and reports concerning applicants (exam and renewal by continuing education) will contain no information identifiable with any individual, unless authorized by the applicant.


There is no limit to the number of times unsuccessful candidates may take the Examination, provided eligibility requirements in effect at the time of applying for re- Examination are met. A current Application must be submitted with applicable fee each time.

Refer to the "Re-Examination" section of the current Handbook for additional details and documentation.

Appeal of Examination Results


  • Because the performance of each item on the examination that is included in the final score has been pretested, there is no appeals process to challenge individual examination questions, answers, or a failing score. Applicants can provide comments on examination questions as part of the examination administration. Comments are reviewed on a regular basis by the Examination Committee.
  • In the rare event that a problem arises in the administration of an examination, it may affect an individual or group of applicants. Problems may include, without limitation, power failures, defective equipment, or other disruptions of exam administrations such as natural disasters or other emergencies. When these atypical circumstances occur, the testing agency will conduct an investigation to provide information to NCBDE. Based on this information, NCBDE, at its sole discretion, may not score the exam, may withhold reporting of a score while NCBDE reviews the matter, or may cancel/invalidate the test score. If NCBDE deems it appropriate to do so, NCBDE will work with the testing agency to give affected candidates the opportunity to retake the exam as soon as possible, at no additional cost. Affected applicants will be notified of the reasons for the cancellation and their options for retaking the exam.
  • Applicants may file an appeal concerning the occurrence of a substantial irregularity (such as a disturbance) during the examination administration that may have affected the applicant’s examination performance. The appeal must be filed with thirty (30) days of the applicant’s examination administration date. Appeals based on examination irregularities will only be reviewed by NCBDE in the event the applicant does not pass the examination. If the applicant passes the examination, the appeal will be terminated without a decision on the appeal.
  •  Applicants may not:
    • Obtain copies of the examination
    • Appeal the content or interpretation of NCBDE’s examination questions or examinations.


  • Applicants wishing to appeal must submit a written letter requesting the appeal.
  • The request for appeal may be sent via mail, facsimile or email.
    • If mailed, the appeal must be postmarked within thirty (30) days of the examination administration date.
    • If sent via facsimile or email, it must be received within thirty (30) days of the examination administration date.
  • The applicant is responsible for verifying receipt of the appeal. NCBDE will not be responsible for correspondence that is not received by the deadline. The recommended method for submitting an appeal is via mail, using a method that provides the applicant with proof of mailing, e.g., certified mail.
  • The letter must be addressed to the NCBDE CEO at the NCBDE national office. (Note: when published, include appropriate contact information).
  • The request for appeal must include a detailed statement identifying the irregularity and a statement of the resolution requested by the applicant, e.g., ability to retest at no charge.
  • NCBDE will endeavor to respond in a timely manner regarding the outcome of the appeal after completing an investigation, normally within thirty (30) days following the close of the investigation. The testing agency may respond on behalf of the NCBDE if so requested.

Certificates and Wallet Cards

Approximately three months after the last date of the testing window, complimentary certificates and wallet cards are provided by NCBDE to those who pass the Examination.

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